Terms

Terms and Conditions & Privacy Policy

Updated April, 2018

Personal Information

The following terms and conditions are the basis on which Brittany Young operating as The Pet Girl (the “Service Provider”) will provide animal boarding, training, photography and day care services to the owner and/or carer (the “Owner”) to board the Owner’s animal(s) at the Service Provider’s principal place of business.

By an Owner making a booking to have their animal(s) or placing their animal(s) in the care of the Service Provider, the Owner agrees that they and their animal(s), are subject to and conditional upon these terms and conditions.

ALL ANIMALS DURING ANY PERIOD OF BOARDING, TRAINING, PHOTOGRAPHY OR DAY CARE ARE AT THE OWNER’S RISK AND THE OWNER INDEMNIFIES THE SERVICE PROVIDER AGAINST ANY AND ALL LOSS OR DAMAGE THAT IS CAUSED BY THE OWNER’S ANIMAL(S).

1 BOOKINGS

1.1 Booking Procedure

The Service Provider requires the Owner’s full name, address, contact details and no less than two (2) contact telephone numbers; in addition to full details of the animal(s) that they intend to have in the Service Provider’s care. For all enquiries an email should be sent to [email protected]

The Service Provider reserves the right to refuse service to any animal should the Service Provider deem not suitable for relevant services.
1.1.2 Booking Requirements

The Service Provider requires that all animals engaging in services delivered by the Service Provider are to undergo an initial assessment. It is the responsibility of the Owner to be completely honest with all questions asked by the Service Provider.

1.1.3 Vaccinations

All animals that intend to be in the Service Provider’s care must be up to date with vaccinations and can supply proof, have up to date titer testing, be wormed and treated for fleas.

1.2 Drop Off and Pickup

Drop off and pick up times are agreed upon by The Service Provider and the Owner. Any changes made to these times will result in additional charges.

1.3 Early Pick Up

The Service Provider requires one (1) days notice for the early pick up of the Owner’s animal(s).  If one (1) day notice is not provided by the Owner then the Owner agrees to pay the Service Provider for the full term of the booking.

1.4 Late Pick Up

1.3.1 Unless an extension of the booking term is agreed to between the Service Provider and the Owner, the Owner’s animal(s) must be collected from the Service Provider on the departure date as agreed. The Owner agrees that it is the Owner’s responsibility to ensure the departure date is correct.

1.3.2 If the Owner’s animal(s) is not collected by the agreed departure date the Service Provider must give seven days (7) notice to the Owner (the “Notice Period”).  Notice under this clause must be in writing and is agreed to be duly given if it is sent by pre-paid registered mail to the Owner’s address as provided to the Service Provider.   A notice sent by pre-paid registered mail will be deemed to have been received by the Owner on the second business day after posting. If the Owner has not collected the Owner’s animal(s) by the expiry of the Notice Period, the Owner authorises the Service Provider to do any of the following:

(a) place the Owner’s animal(s) in a pound;

(b) place the Owner’s animal(s) in an animal holding facility;

(c) sell the Owner’s animal(s); or

(d) find a new owner for the Owner’s animal(s).

1.3.3 In the event that the Service Provider deals with the Owner’s animal(s) in any of the methods specified in Clause 1.3.2, the Owner releases and discharges the Service Provider from any further duty, responsibility or liability in relation to the Owner’s animal(s).

1.4 Unforeseen Circumstances

1.4.1 If, due to unforeseen circumstances, the Owner is unable to collect the Owner’s animal(s) on the agreed departure date the Owner agrees to advise the Service Provider accordingly at the earliest possible time prior to the departure date.

1.4.2 What constitutes unforeseen circumstances will be at the total discretion of the Service Provider.

1.4.3 The Owner further agrees if the Service Provider is not advised by the Owner of the unforeseen circumstances, or the Service provider does not deem the circumstances to be unforeseen, that Clause 1.3 will apply.

 

2 PAYMENT

2.1 The Owner agrees to pay all outstanding invoices before or on collection of the Owner’s animal(s).  If any outstanding invoices are not paid the Owner agrees that the Service Provider will hold the Owner’s animal, at the sole expense of the Owner, until the outstanding invoices are paid.

2.2 If the Owner does not pay the outstanding invoices pursuant to Clause 2.1 then all monies owing to the Service Provider shall be due and payable and the Owner agrees that:

2.2.1 the debt will be subject to collection charges which will be added to the account;

2.3 All payments can be made via credit card, bank transfer (with proof of payment) or cash.

2.4 For stays that are 4 (four) days or more, a 50% deposit must be made at the time of drop off.

 

3 CANCELLATIONS

3.1 The Owner agrees to give seven (7) days notice to the Service Provider if it wishes to cancel a booking. The Owner agrees that if a booking is cancelled within 7 days that any deposit paid to the Service Provider is non refundable.

3.2 The Owner agrees to give 48 hours notice to the Service Provider if it wishes to cancel a day care or training booking. The Owner agrees that if a booking is cancelled within 48 hours, a 50% deposit is to be paid to the Service Provider and is non refundable.

 

4 AGGRESSIVE ANIMALS

4.1 The Service Provider does not accept aggressive animals.  The Owner agrees that acceptance of the Owner’s animal(s) is at the sole discretion of the Service Provider.

4.2 The Owner agrees that if the Owner’s animal(s) are aggressive during the boarding term the Owner’s next of kin will be contacted to collect the Owner’s animal(s) within twenty four (24) hours of being provided notice.

4.3 If the Owner’s next of kin fails to collect the Owner’s animal(s) within twenty four (24) hours of being provided notice to do so, the Owner authorises the Service Provider to do any of the following:

(a) place the Owner’s animal(s) in a pound;

(b) place the Owner’s animal(s) in an animal holding facility;

(c) report the offence of the Owner’s animal(s) to local authorities to whom the animal will be surrendered.

4.4 If an aggressive animal causes injury to any other animal(s), the Service Provider, an employee or agent of the Service Provider, or a member of the public, the Owner indemnifies the Service Provider on a full indemnity basis against any claims and further authorises the Service Provider to report the offence to local Authorities to whom the animal will be surrendered if the animal is not collected within twenty four (24) hours of the Owner being notified to do so.

 

5 OWNER TO PAY VETERINARY EXPENSES

5.1 The Owner hereby authorises the Service Provider to obtain veterinary treatment for the Owner’s animal(s) if, at the sole discretion of the Service Provider, such treatment is required.

5.2 The Owner agrees to pay all veterinary expenses and other costs incurred by the Service Provider for treatment of the Owner’s animal(s).

5.3 The Owner further agrees to pay for all veterinary expenses and other costs incurred by the Service Provider for any other animal(s) that have been adversely affected from the Owner’s animal(s) boarding at the Service Provider.

5.4 The Owner indemnifies the Service Provider, on a full indemnity basis, against any claims in respect of any other animal(s) that are adversely affected from the Owner’s animal(s) boarding at the Service Provider unless such incident is proven to be caused by the misconduct or negligence of the Service Provider.

 

6 TRANSPORTATION

In the event that during the term of boarding the Owner’s animal(s) is required to be transported for any reason the Owner authorises the Service Provider to arrange for such transportation and agrees to pay all transportation expenses and other costs incurred by the Service Provider for the transportation of the Owner’s animal(s).

 

7 MEDICATIONS

If the Owner’s animal(s) is being prescribed medication during the term it is boarding with the Service Provider, whilst the Service Provider will use its best endeavors to administer the medication as instructed by the Owner, the Service Provider accepts no responsibility for any death or illness caused to the animal(s) as a result of the medication and the Owner indemnifies the Service Provider on a full indemnity basis against any claims.

 

8 CONSENT TO USE PHOTOGRAPHS

The Owner consents and grants its permission to the Service Provider to use photographs and names of the Owner’s animal(s) and any related training information in any promotional material, including but not limited to the Service Provider’s website, social media and newsletters.

 

9 TRAINING

9.1 The Owner acknowledges that obedience training/behaviour modification may be an activity in which damage or injury to dog(s) and/or persons may occur. The Owner will assume full financial/moral responsibility for the actions of their dog(s). The Owner further acknowledges that dog(s) may be exposed to a variety of environmental conditions which include, but are not limited to, vehicular traffic, interaction with people and other animals, exposure to adverse weather, and exposure to areas with crowds and all types of traffic.

9.2 The Service Provider is not liable under these Terms for non-performance caused by events or conditions beyond the Service Provider’s control. This provision does not relieve the Owner of its obligation to fulfill payment obligations.

 

10 GENERAL

10.1 By accessing, browsing or using this Web Site, you agree to these terms, conditions and disclaimers as amended from time to time (“Terms & Conditions”) and acknowledge that you have read and understood these Terms and Conditions. By purchasing an item from this Web Site you expressly agree to be bound by these Terms and Conditions.

 

11 COMMUNICATIONS

11.1 The Service Provider uses personally identifiable information for essential communications, such as emails, SMS, and customer service details. The Service Provider may also use this information for other purposes, including promotional Emails, SMS order reminders, newsletters and offers.

11.2 If at any time the Owner does not wish to receive such correspondence, the Owner can request to be removed from any mailing lists by unsubscribing or emailing us at [email protected]

 

12 LEGAL

The Service Provider reserve the right to disclose the Owner’s personal identifiable information as required by law and when the Service Provider believes that disclosure is necessary to protect the Service Provider’s rights and/or comply with a judicial proceeding, court order, or legal process served on our Website, then information will be released.

 

13 LINKS

Links on the Service Provider’s site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain names of http://thepetgirl.com.au and http://thatpetgirl.com.au and http://thatpetgirl.com

 

14 ENQUIRIES

Any enquiries regarding the Service Provider’S  Terms and Conditions should be directed by email [email protected]

 

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